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What is CCM?


CCM stands for Customer Communications Management, a modern way to communicate with your customers through documents and forms. 

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What is CCM?


CCM stands for Customer Communications Management, a modern way to communicate with your customers through documents and forms. 

Customer Communication Management looks at the process of creating documents from the perspective of the customer. It makes sense for a customer to view your company as a single entity, yet we all know that their interactions with multiple people in a company is not performed in a uniform manner. The lack of consistency in communication throughout the entire customer communication cycle is a major roadblock in having a good relationship with your customers.

Ecrion's CCM Cloud helps enterprises deliver all major forms of high-volume correspondence including letters, contracts, invoices, statements, forms and more in a 100% personalized fashion, while enforcing consistency.

Standardizing Customer communications

Implementing a CCM strategy is an evolutionary process, allowing companies to incrementally migrate communications or implement new ways of connecting with customers in a non-disruptive manner, without the need to rebuild existing architectures.

The platform provides multiple features to help deliver a wide range of communication processes, from solving current challenges like creating and filling out forms, filling out documents, document assembly or high-volume batch document production to advanced customer engagement and customer experience management.

Ecrion’s Next-Gen CCM Platform

Ecrion leads the way in facilitating conversations, but is also the only platform to integrate intelligence directly into the solution. It empowers top executives around the world to focus on acquiring and retaining the most profitable customers. The fresh approach on customer communications helps companies differentiate themselves from the competition in front of their customers, reconnect them with the brand and nurture fruitful relationships.

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CCM Cloud Features


Top of the line capabilities for a new age in customer communications

CCM Cloud Features


Top of the line capabilities for a new age in customer communications

100s of Features Come Standard

The Ecrion CCM Cloud is built in a modular fashion in order to allow organizations to implement customer communications and customer engagement strategies that work for them. The system's foundation relies on a large set of standard features that can be leveraged across the board. Here are a few that are the most popular: